Challenge:

In 2002, a national retailer with hundreds of locations coast to coast was experiencing store level shrinkage including internal theft and fraud totalling upwards of $20 million per year. In an effort to combat shrinkage, the Director of Loss Prevention in partnership with Senior HR Management contacted BackCheck.

Solution:

Pre-Employment screening became a major initiative. BackCheck developed a custom employment screening solution for stores and distribution centres, which included customized consent forms and easy to use technologies that tracked and audited compliance. The program was later expanded to include specific head office positions and departments.

Outcome:

As a key component of this national retailer’s profit maximization strategy, the partnership with BackCheck has substantially contributed to the reduction and maintenance of record low shrinkage levels, with ongoing/annual savings of over $10 million.